What we mean by ‘decision’
We, the Benefits Service, make decisions about Housing Benefit (help with rent). The rules are set by the government.
We also make decisions about Council Tax Support (help with council tax). Council Tax Support is a scheme run by the Council, not the government.
We may still make decisions about Council Tax Benefit - the government scheme for help with Council Tax that was abolished in April 2013. These will get fewer with time.
Our decisions include things like:
whether you can get benefit or support
how much you get
how we pay it
what happens if we pay too much
We tell you our decision in a letter.
You have a legal right to challenge most of our decisions, although there are some decisions you can't challenge at a tribunal.